Go to Settings → Sign-in & security, or open the account menu under your name and select Sign-in & security.
Sign-in methods
A 6-digit code sent to your email always works, and it’s how most people sign in. Sign-in methods also shows whether you’ve added a password and whether Google or Apple is connected. See Sign in with Google or Apple.
Add a password (optional)
You don’t need a password. If you’d like one as well as email codes:
- Under Set a password, enter a New password of at least 12 characters and select Set password.
- The first time you sign in with it (select Use a password instead on the sign-in page), Quillentra asks you to set up an authenticator app, such as 1Password, Google Authenticator, Microsoft Authenticator or Authy, and gives you 10 backup codes to save.
For your security, a password can only be added within 10 minutes of signing in. If it’s been longer, sign out and sign in again first. We email you a security notice when a password is added.
Authenticator codes
Every password sign-in asks for the 6-digit code from your authenticator app, or one of your backup codes. This can’t be turned off, because a password alone isn’t enough to protect patient information. Email-code, Google and Apple sign-ins don’t use the authenticator.
To replace your backup codes, enter your password under Generate new backup codes and select Regenerate codes. Your previous codes stop working.
Change or reset your password
Under Change password, enter your Current password and a New password, then select Update password. Your other sessions are signed out, and we email you a security notice.
Forgot it? On the sign-in page, choose Use a password instead, then Forgot password?, and we’ll email you a reset link. Or simply sign in with an email code.
Active sessions
Active sessions lists every device signed in to your account, with the browser, IP address and sign-in time. Your current device is marked This device. Select Sign out next to any device you don’t recognize, or Sign out all other sessions.
Automatic sign-out
- After 15 minutes without activity, you’re signed out to protect patient information. A minute before, Are you still there? appears: select Stay signed in to continue.
- Activity in any Quillentra tab counts for all your open tabs.
- Recording or uploading a visit counts as activity.
- Every session ends after at most 12 hours, after which you sign in again.