- Audio is deleted as soon as the note is written. Owners and admins can keep it for 7 or 30 days instead in Settings → Organization → General, under Audio retention.
- Audio of a visit that failed processing is kept for 7 days so the visit can be retried, then deleted.
- Unfinished recordings are deleted after 24 hours.
- Transcripts, documents and patient records are kept until you delete them.
- Deleted visits stay in the trash for 3 days by default (owners and admins can choose 1–30 days or turn the trash off), then are permanently purged.
- Records of someone who leaves the practice stay with the practice, under their name, and owners and admins can reassign them. See Former members and reassigning records.
- A deleted practice can be restored by an owner for 30 days, then everything in it is permanently deleted. See Delete or restore a practice.
- Encrypted backups are kept for up to 35 days.
- The audit trail is kept for at least six years and can’t be edited.
Quillentra doesn’t delete your notes on a timer, because how long a medical record must be kept is set by your practice and the laws that apply to it. File each signed note in your EHR or other record system.
Read the full policy: Data retention & deletion.