- Check your spam or junk folder, and any “Other” or “Promotions” tab. The email comes from Quillentra with the subject “Your Quillentra sign-in code”.
- Make sure you typed your email address correctly. Select Change next to your email address to fix it.
- Wait 30 seconds, then select Resend code. Only the most recent code works, and each code expires after 10 minutes.
- After several wrong codes, request a new one. Sending many codes in a short time is limited to protect your account, so wait a few minutes if you see a limit.
- Work email filtering can delay or block messages. Ask your IT team to allow email from Quillentra.
Still nothing? Sign in with Google or Apple if your account uses one, or contact support at support@quillentra.com.