Troubleshooting
Silent microphones, missing telehealth audio, failed visits and sign-in codes.
5 guides
- Microphone not detectedFix “Microphone access was blocked”, a recording with no sound, or the wrong microphone being used.
- Telehealth audio missingTelehealth capture won’t start, or the patient’s or your own voice is missing from the transcript.
- A visit failed to processWhat “Needs attention” means, and how to retry a visit, a document or an interrupted recording.
- Didn’t get a sign-in codeCheck spam, wait a minute, then resend. Codes expire after 10 minutes and only the latest one works.
- Lost your authenticator appOnly password sign-ins use an authenticator. Sign in with an email code instead, or use a backup code.
Still stuck?
Our support team answers by email at support@quillentra.com. Tell us what you expected and what happened, and leave out patient information.