Your authenticator app is only needed when you sign in with a password. You can always select Continue with email on the sign-in page and sign in with a code sent to your inbox instead.
Use a backup code
- Sign in with your email and password.
- On the Two-step verification screen, select Use a backup code instead.
- Enter one of your saved backup codes and select Verify. Each code works once.
Then, in Settings → Sign-in & security, enter your password under Generate new backup codes and select Regenerate codes so you have a fresh set.
Moving to a new phone
Many authenticator apps can transfer your accounts to a new phone. If you can’t, keep signing in with email codes and contact support at support@quillentra.com to reset two-step verification for your password.
Codes aren’t accepted
- Codes depend on the correct time. Make sure your phone sets its date and time automatically.
- After 8 incorrect codes, two-step verification is locked for 15 minutes. Wait, then try again — or sign in with an email code.