Each Quillentra account belongs to one person, and it records one visit at a time: in-person, telehealth, dictation or an upload. This applies on every plan, across every device, browser tab and practice you belong to. It keeps each clinician’s recordings and recording hours their own.
Starting while another recording is running
If you start a recording while another one on your account is still running, Quillentra doesn’t start it and shows Already recording somewhere else: “You’re already recording on another device or tab. Finish that recording first.”
- Go back to the other recording and select Stop & create note, or Discard it.
- Start again here.
A recording that has been paused, or whose tab was closed, stops counting after a few minutes, so you can start a new one even if you can’t get back to the other device.
If a recording stops on this device
If you pause a recording, leave it for a few minutes and start a new one elsewhere, the paused one can’t continue while the new one runs. When you resume it, Quillentra shows Recording stopped on this device. The audio captured there is kept: finish the other recording, then select Try again to save it, or open the visit and create the note from what was already saved.
Good to know
- Pausing and resuming the same recording is fine as long as no other recording started meanwhile. Finishing or discarding a recording is never blocked.
- Pre-charting doesn’t record, so you can pre-chart while a recording is running.
- If you didn’t start the other recording, sign out of your other sessions in Settings → Sign-in & security and tell your practice’s owner or admin. See Sign-in, passwords and sessions.